Protect Yourself from Utility Scam Artists

Scammers can target anyone. You may receive a call from someone requesting protect yourself from scamsfraudulent payments for your utility bills. The best way to identify scammers is to familiarize yourself with commonly used utility scam tricks.

We have identified a few red flags and tips to help you identify scams:

  • We will never ask you to pay your utility bill with a prepaid card or gift card.
  • Caller ID can be falsified – scam callers may fake a Silicon Valley Power or City of Santa Clara phone number.
  • We will never ask you to make your utility payment at a grocery or convenience store.
  • If a caller asks for personal information or a payment, do not provide it.

If you receive a suspicious utility call, hang up immediately and report the crime to the Santa Clara Police Department nonemergency number at (408) 615-5580 or report the crime on the City of Santa Clara website.

If you are concerned about your account status, call the City of Santa Clara Municipal Services Department (Utility Billing) at (408) 615-2300.

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Keeping It in the Family: Growing A Career and a Community Network at SVP

Working in the utility sector runs in Shreya Kodnadu’s family. Growing up, Shreya machu picchu - shreya solovisited substations and generation facilities in Bangalore, India, where her father worked. She took this passion with her to her undergraduate studies in Bangalore and then to Washington State University in 2010, where she received her master’s degree. Then, after more than three years as a protection engineer at Schweitzer Engineering Laboratories in Pullman, Washington, and a stint at Pennsylvania Power and Light, Shreya joined SVP in 2016 as a protection electrical engineer.

At SVP, Shreya works on programming and testing protective relays and analyzing power outage data. In her daily role, Shreya performs power system studies, compiles data to makes complex calculations and analyses, and troubleshoots problems with utility equipment and facilities. She loves that her job focuses on safety, reliability and helping the community. Shreya explained, “My favorite part of the job is working for the community. I can make a difference and see how my work directly affects Santa Clara residents and businesses.”

With the strong relationships Shreya has built at SVP, she is happy to be a part of the SVP family. “Not only is SVP serving Santa Clara residents and businesses, but I really enjoy the tight‑knit community at work. I continue to learn from and enjoy the company of my amazing colleagues. Collectively we work toward the same mission. That is why I love coming to work every day.”

When Shreya is not at work, she enjoys traveling and exploring the great outdoors. Shreya shared, “I love taking advantage of the outdoors, both locally and abroad. In 2015, my husband and I went on a six‑day backpacking trip to Machu Picchu, Peru, and I loved every moment. We look forward to our next backpacking adventure in Patagonia this winter.”

May Your Holidays Be Efficient and Bright

2017 tree with LEDs

It’s that time of the year again! As you spend the holidays with friends and family, remember to be aware of your energy usage to avoid a higher than average bill. Energy consumption can easily sneak up on anyone during the holiday season. Here are a few tips to help make your holidays efficient and bright.

Lighting up the night sky.

If you choose to hang up lights this holiday season, consider purchasing ENERGY STAR® certified LED light strings. They brighten up your home without leaving you with a high energy bill. Not only do ENERGY STAR® certified LED lights use 75 percent less electricity than incandescent bulbs, they are also brighter, more durable and last up to 10 times longer than other light strings.

LED lights are safer than traditional incandescent bulbs because they run at a lower temperature, but remember to check each string for frayed wires or damage before plugging them in. It is also important to turn lights off before going to bed or leaving your house. Consider purchasing a timer to automatically schedule when your lights turn off.

For additional tips on LED lights, read our Holiday LED Guide.

Staying warm and cozy.

Warming up next to a roaring fire is a favorite winter activity, but make sure to keep your flue damper closed when your fireplace is not in use – it should only be opened when a fire is burning. Eighty to ninety percent of the heat produced by a wood‑burning fireplace can be released through your chimney if the flue damper is incorrectly used.

Visit our Fireplace Efficiency Guide for more information. Always be sure to double‑check Spare the Air to make sure it is legal to use your fireplace on any given day.

Preparing your holiday feast.

Cooking a holiday meal can be stressful. Don’t let energy waste add to that stress. The California Energy Commission (CEC) has suggestions on how to save energy in your kitchen. Did you know that you should match the size of your stovetop burner to the size of the pan you cook with? For example, up to 40 percent of heat is wasted if you put a six‑inch pan on an eight‑inch burner. Choosing a microwave oven, slow cooker or electric skillet over your stovetop or oven is also an easy way to reduce your energy consumption.

To learn about additional ways to save energy year‑round, visit our 12 Easy Ways to Save Energy guide.

Does Energy Storage Make Sense for Your Home?

If you have ever thought about adding solar to your home, you have probably wondered, “How can I save my solar power to use when the sun is not shining?” Or maybe the last time you experienced a power outage, you thought, “What can I do the next time the power goes out?” Over the past few years, battery storage systems have become a more popular solution for these situations. In Santa Clara, residents can benefit from using battery storage systems in the following ways.

Backup Power

Battery storage provides backup power to keep day‑to‑day conveniences and necessities running. For example, battery storage allows your refrigerator to maintain its temperature during a power outage. This can prevent food from going bad. In emergencies there are various uses for battery storage, such as to provide uninterrupted power for the lights to stay on to keep household members safe. Lessening power downtime can also help prevent disruption for people, such as the elderly, who may depend on electricity for life support and mobility in their homes.

Solar System Pairing

Battery storage can help you maximize your solar system. Batteries are able to store the power your solar panels generate during the day for your home to use later at night. Without a battery, your home will need electricity from the grid when you use power in the evening. Pairing your solar system with a battery is the best way for your home to utilize all of the energy your solar system generates.

Battery Storage Power Options

Power for battery storage does not only have to come from solar. Battery storage can also be charged by the grid. Similar to solar‑powered battery storage, a battery that is charged with power from the grid can be used to provide electricity during a power outage. The concept is similar to that of a portable battery to charge your mobile phone. Whether the source is solar power or the grid, battery storage can provide the same convenience for your home.

Santa Clara residents should carefully evaluate their energy needs and interests when considering battery storage for their homes. For more information, view our previous blog post on the basics of battery storage.

Battery Storage 101: How does it work in the home?

On a stormy night, a tree falls on a nearby power line and you watch as the houses on your street go dark. Your lights go out for a moment and then quickly come back on. Your home continues to buzz with the sounds of the TV, the dishwasher and your refrigerator. In the garage, your energy storage device has noted the outage on the grid and shifted into power delivery mode. This protects your home from the power outage. 

This scene shows the power of battery storage and how it works. While unplanned outages don’t occur often in Santa Clara, storage can be a useful tool for residents with outage‑sensitive needs, such as medical devices. Storage also helps residents avoid being inconvenienced by an outage.  

Battery storage is a type of energy storage system that pairs a lithium‑ion battery (with or without rooftop solar panels) to store energy in your home for later use. Storage devices charge when excess energy is produced. The battery releases the energy when it is desired or most needed, such as during an outage. The stored power can be used as a backup to help lessen outage effects.  

While energy storage can be used for vital backup during an outage, the stored energy can also be used for everyday needs. Residents may choose to use stored power during the evening to increase solar power usage and reduce energy drawn from the grid. 

Residents with energy storage still remain tied to the electric grid for regular service. Stored energy can power the home during an emergency if the battery is charged, but the grid provides power when there isn’t enough energy stored in the battery. For instance, powering appliances such as air conditioners may require more energy than the battery can deliver. 

According to a McKinsey report on battery storage, prices have fallen over 77 percent since 2010. However, the benefits can offset the costs in some cases. Today, storage systems can save customers money if they live in an area with high electricity costs and plenty of sun. Given our low electricity rates, the use of battery storage in Santa Clara may be driven by interest in the technology or by using storage to boost usage of solar power from your rooftop.

 

The Power of Community

Public Power Wee LogoThere are many reasons to celebrate the Santa Clara community and having access to local, high quality electricity service is an important one. Every October, public power utilities, including Silicon Valley Power (SVP), celebrate Public Power Week to recognize over 2,000 utilities across the nation that are community-owned, not-for-profit organizations. Unlike other cities that have to rely on large investor-owned utilities, Santa Clara benefits from having a municipally-owned utility that cares about making our city a rewarding place to live. A local business model makes sure that customers can count on responsiveness and investments in community growth, as well as continued affordable rates ensured by our not-for-profit status.

In addition to being invested in the success of Santa Clara, our team is also a part of the community. Our local expertise allows us to create programs and services that are tailored to the needs of Santa Clara’s residents. Our initiatives include investments in free outdoor Wi-Fi throughout the city, student scholarships, and a Tool Lending Library to contribute to the growth of Santa Clara’s economy and a high quality of life for all residents.

As a public power entity, we are also able to make a direct impact on creating a sustainable future for Santa Clara. When the community began to show interest in renewable energy, we launched Santa Clara Green Power, a 100 percent green power option available to all residents and businesses. We also offer a full suite of energy efficiency rebates for residents and businesses, free home energy audits, and energy efficiency resources for our business customers to help our customers improve the comfort of their homes and facilities while saving energy and money.

Sponsoring and enjoying regular community events is another benefit to our local operations. Each year, we look forward to supporting events that allow our friends and neighbors to connect over local entertainment, such as the annual Fourth of July fireworks and the holiday tree lighting ceremony.

As your locally-owned utility and trusted energy advisor, we’re proud to play an integral role in the Santa Clara community!

A Passion for Teaching: Mentoring Peers from Silicon Valley to Suriname

Fourteen years ago, Dawid Coetzee, one of our electric crew foremen, moved to the U.S.SVP Lineman Dawid Coetzee with his two young sons holding fish in front of their boat on a lake. from South Africa and fell in love with the adventurous, fearless nature of the jobs performed by lineworkers. As he became more experienced, he joined our team and eventually was made the leader of his own crew. The role is a natural fit for Dawid, who enjoys teaching and mentoring. Working for SVP has given him the opportunity to assist Santa Clara’s residents and businesses, his crew members and faraway communities.

As a utility worker in Santa Clara, Dawid enjoys being part of a power-intensive, technology-driven community that maintains its small-town values. Today, he builds and maintains power lines throughout the region with a tight-knit, 20-person team.

An experienced electric worker, Dawid serves as a thoughtful and caring mentor to the new apprentices in the organization. The long duration of a multiyear apprenticeship combined with the challenges of electric work make this a tough program for lineworkers in training. Dawid takes these individuals under his wing and teaches them not only how to complete tasks but also tricks of the trade so they can do well in their roles. He enjoys finding something new to learn or teach at every job site, no matter how big or small.

Dawid takes this same teaching approach beyond the Santa Clara community. Earlier this year, he traveled to Suriname, in South America, to host a safety training for local lineworkers and share his best practices. During the trip, he met lineworkers who were tackling extreme conditions in the Amazon with very few resources. The experience gave him a new perspective on his work, and he hopes to return to Suriname next year with new training that is specific to the needs of the country.

In his free time, Dawid enjoys traveling to the Eastern Sierra mountains with his wife and kids to camp, swim, fish and boat. His love of the outdoors brings him to the mountains and the ocean on a regular basis, giving him to time to explore California’s diverse natural environments.

Providing Mutual Aid for the Carr Fire

On Sunday, ten of our field crew members headed to Redding with two digger derricks, two bucket trucks, a 4×4 crew truck, and two foreman trucks to provide mutual aid to the Redding Electric Utility (REU) in response to the Carr Fire. They will spend the next 10-14 days assisting the REU crews in rebuilding the damaged electric distribution system, working 16 hour days to accomplish repairs as quickly as they safely can. We are proud to be supporting our fellow public power utility, and appreciate the mutual aid arrangements that can help utilities to rebuild after a natural disaster.

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How will renewable power affect the reliability of your electricity?

Reliability’ describes how often power outages happen and how quickly the power Wind farm - with logocomes back on. Today, Santa Clara has a high overall system reliability that is aided by our diverse power mix.

What happens when renewable power is added? For utilities and state operators, maintaining reliability will become more complex. Renewable electricity can come from small energy producers in many different locations. For instance, each home with a solar rooftop system produces energy that affects the grid. This can make planning for a steady supply of electricity difficult.

However, even with a more complex process, we will continue providing the same reliable power you expect. Our team is exploring new technologies and processes, like energy storage, that will help us adopt a cleaner power mix and maintain high‑quality service.

The California Independent System Operator (CAISO), the body that manages California’s electric grid, is in charge of planning how renewables will flow on the grid. CAISO is currently testing tools such as demand response, a larger regional power market to balance electricity flow and energy storage to support this increase in renewables.

Utilities will be a key part of this change. Utility employees will need to develop new skills and styles of teamwork. They will also need to use new automation tools to support renewable power and manage the flow of electricity. Operators will watch automated models, check for correctness and take over manually when needed. The process will look like a pilot flying a modern commercial plane, using automation for most of the flight.

Adopting renewables helps us secure a clean future, but the process requires a careful balance in our operations. Our team is dedicated to managing the process while focusing on our customers’ needs. Visit our website for more information on reliability and our power mix.

Investing in Energy Careers for Santa Clara Students

2018 Scholarship Recipients
2018 Scholarship Recipients Ismael Laymoun (left) and Rafael Tolosa (right). (Not pictured: James Wang)

Once again, we have invested in some of our community’s brightest academic stars by granting $5,000 scholarships to Santa Clara students working toward careers in energy, electric utilities, and public power. Through the SVP Scholarship program, we also hope to increase interest in careers in the energy sector. As utilities face an aging workforce, we are excited to see local students who are inspired by different energy careers.

The 2018 winners are:

Ismael Laymoun is a recent Santa Clara High School graduate aiming for an engineering degree. He currently attends Mission College and enjoys hands-on science activities. Laymoun plans to develop energy-efficiency tools.

Rafael Tolosa is a recent graduate from Wilcox High School. He is interested in studying how the economy affects the energy sector. In college, he plans to study economics and finance. He has been active in local community groups, such as the Wilcox High School student body and rotary club.

James Wang is an engineering and environmental science student at Santa Clara University. Wang hopes to improve power systems and work on environmentally responsible engineering projects. In his free time, he helps local teachers develop engineering lessons.

We proudly honor these students who are committed to making a difference through energy careers. Recipients were presented with their scholarships at the City Council meeting on July 10, 2018.

We will begin accepting scholarship applications for the 2019-2020 school year starting on October 1, 2018. Students must live in Santa Clara or attend a school in Santa Clara to qualify. Watch for more details this fall.