Scammers can target anyone. You may receive a call from someone requesting fraudulent payments for your utility bills. The best way to identify scammers is to familiarize yourself with commonly used utility scam tricks.
We have identified a few red flags and tips to help you identify scams:
- We will never ask you to pay your utility bill with a prepaid card or gift card.
- Caller ID can be falsified – scam callers may fake a Silicon Valley Power or City of Santa Clara phone number.
- We will never ask you to make your utility payment at a grocery or convenience store.
- If a caller asks for personal information or a payment, do not provide it.
If you receive a suspicious utility call, hang up immediately and report the crime to the Santa Clara Police Department nonemergency number at (408) 615-5580 or report the crime on the City of Santa Clara website.
If you are concerned about your account status, call the City of Santa Clara Municipal Services Department (Utility Billing) at (408) 615-2300.