A routine inspection is anything but routine

While doing a routine inspection of a manhole to locate empty conduits for a construction project, our crews found something unexpected. A skunk was trapped inside the manhole. It appears that it accessed the manhole by crawling into an empty conduit and following it to the manhole, but then did not know how to get back out. Luckily for the skunk, our crews came along and were able to rescue it. With the help of Silicon Valley Animal Control Authority (SVACA), they lowered a cage into the manhole and enticed the hungry skunk into the cage with a can of cat food. Once secure in the cage, the skunk was lifted out of the manhole and SVACA staff released the skunk nearby. We hope it learned its lesson and won’t be exploring any more empty conduits.

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Protect Yourself from Utility Scam Artists

Scammers can target anyone. You may receive a call from someone requesting protect yourself from scamsfraudulent payments for your utility bills. The best way to identify scammers is to familiarize yourself with commonly used utility scam tricks.

We have identified a few red flags and tips to help you identify scams:

  • We will never ask you to pay your utility bill with a prepaid card or gift card.
  • Caller ID can be falsified – scam callers may fake a Silicon Valley Power or City of Santa Clara phone number.
  • We will never ask you to make your utility payment at a grocery or convenience store.
  • If a caller asks for personal information or a payment, do not provide it.

If you receive a suspicious utility call, hang up immediately and report the crime to the Santa Clara Police Department nonemergency number at (408) 615-5580 or report the crime on the City of Santa Clara website.

If you are concerned about your account status, call the City of Santa Clara Municipal Services Department (Utility Billing) at (408) 615-2300.