Fiber Optics is the 100-Mile Communications Backbone of Santa Clara

Just as most of us don’t think twice about where power comes from when we flip a switch youdoodle-2016-10-31t11-23-51z_resizedand the light comes on, rarely do we consider how all that information arrives on our computer screen when we search the Internet. But somewhere in that millisecond journey from a database to your screen, the information passed through hundreds if not thousands of miles of fiber optic cable.

Fiber is the backbone of the Internet as well as critical for numerous companies in our city that rely on high-speed and reliable communications conduits. We entered into the fiber business almost by accident. Many years ago, we wanted the fastest, most reliable and best modern method for sending and receiving data to and from our electric substations, control room and throughout our local grid system.

The answer was a fiber optics network that helped us achieve higher power reliability. In 1995, our leaders came up with the idea of laying down far more fiber capacity than we needed immediately, figuring that future demand from customers as well as our utility would be well served by that extra capacity. That’s how we now have over 100 miles of fiber optic cable in our city, and that number continues to grow.

Our business customers jumped on the opportunity to use an already-established fiber infrastructure to enhance their communications abilities and make those capabilities available to their own customers. The SVP Fiber Enterprise was born 16 years ago and continues to provide data centers and corporations with a most modern, reliable and scalable dark fiber network today. When fiber optic cable is first built and made available for use, it’s called dark fiber. Once electronic equipment is added to each end, the fiber lights up and transmits data via virtually error-free single mode fiber optic cable capable of up to 2 terabits of data per second. That’s 100,000 times faster than today’s consumer speeds at home.

We continually monitor its operation, and a professional fiber team offers technical expertise, engineering design, construction, splicing, and upgrade assistance, as well as on-going tech support and customer service. Santa Clara’s dark fiber system plant has a stellar reputation for reliability and customer service.

That makes sense. After all, those are a couple of the key attributes we pride ourselves on here.

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Your Local Utility Keeps Your Best Interests in Mind

Having your own local public power company certainly has its advantages. Being the 2015_svp_logo_with_seal_and_tagline_colormunicipal electric utility that only serves the City of Santa Clara makes us operate like a well-run neighborhood family-owned business. We know a lot about what our neighbors expect from their local utility.

For instance, all of us appreciate the benefits of the lowest electricity rates in the state, made possible in part by our constant work to find the best prices when purchasing power for the City. In fact, compared to what electric utility customers paid in neighboring cities, our residential and business customers spent about $100 million less in electric utility bills last year. That’s $100 million that stays in your pockets and in our community.

As a public power utility serving just our City, with our executive offices and service fleet located locally, we can focus on our citywide service area. The commitment to providing personalized service means very high customer satisfaction, according to surveys of our customers by an independent pollster.

Our community seems to be proud of our sponsorships of school and local activities. We provide support to fun events like the Santa Clara Art and Wine Festival and fireworks shows, and we take pride in establishing Santa Clara milestones like the biggest electric vehicle charging center in the area. And, as we modernized our metering technology, we were able to create free outdoor Wi-Fi access throughout most of the city using the metering system’s wireless communication capacity.

The American Public Power Association (APPA), which serves more than 2,000 locally owned utilities like SVP serving over 47 million customers in the U.S., points out additional benefits of public power, such as the boost to a city’s economic development and how the utility is governed by local elected officials who act in the best interests of the community. Our neighborhoods and our business community have a voice about their power. As your local municipal public power utility, we listen.