We’ve heard the old line about taking a lemon and making lemonade. Looking at the bright side can work on a lot of different levels.
Take Gwen Goodman, one of our Key Customer Representatives. What many would have seen as scrap metal became a key part of her “new” fixer-upper home in the Santa Cruz Mountains.
“We’re avid antique collectors and we found an old tin ceiling from a 19th century Oakland bank,” said Gwen. “We’re using it for the kitchen ceiling. We also have a green and black bathroom, and another bathroom with a big claw foot tub. We’re into the 1950’s diner motif.”
It’s not that much of a reach to conclude that Gwen also brings creativity to her work with our customers. After all, she deals with new challenges every day.
Gwen found her way to SVP after growing up in Illinois and studying evolutionary biology and animal behavior at the University of Illinois. After graduating, she joined the Peace Corps and spent two years in the Ukraine.
Gwen then worked as a Community Service Officer with the Santa Cruz Police Department before joining Santa Clara’s water utility in 2007 as a Code Enforcement Technician. She was named a Key Customer Representative for SVP in 2009, and works with customers such as Santa Clara University and Oracle, as well as smaller businesses needing help to navigate City services.
“I help commercial customers understand City processes, what power their building has and what they need to do to plan for future growth. I enjoy helping people solve their problems, so it’s music to my ears to hear customers comment about how nice it is working with us,” she said.
Gwen’s ability to get customers out of a jam may be rooted in experiences she had in the Peace Corps and while traveling.
“Once when I was traveling in Romania I was surrounded then tossed around by four or five guys trying to rob me,” she said.
“They got a camera but I got away.”