It was great to be ranked at a record high level for customer satisfaction in a customer survey earlier this summer. The independent research firm that does these surveys, RKS Research of New York, also asks customers what they appreciate or want to see from their utility. Along with low cost and reliability, our customers always ask that we keep communications high on our list of priorities.
So we were delighted when an industry award for outstanding customer communications was given yesterday to our top customer services executive, Larry Owens. The Northwest Public Power Association gave Larry its lifetime achievement award to recognize his work here for the past 20 years. The award honors remarkable work in the areas of marketing and communication and lifetime commitment to the public power industry.
Larry has driven us to develop strategies that have won widespread community support for the City’s electric utility. He makes every effort to deliver what our customers need or want to know in a timely and effective manner. The results are remarkable. Customer satisfaction and solid trust in SVP have been repeatedly and dramatically validated in independent surveys.
All of us value communications with our customers. Not only do we try to let you know what’s happening with your utility, but we welcome your feedback too. If you have a suggestion or a question, let us know at firstname.lastname@example.org.